Shady Aly Abdel Sattar

Infrastructure Service Manager | Senior IT Infrastructure & Cloud Specialist

About

Highly accomplished Infrastructure Service Manager with over 20 years of expertise in designing, implementing, and managing complex IT infrastructures, specializing in Linux/Unix, enterprise storage, virtualization, backup solutions, and cloud technologies (OpenShift, AWS, Kubernetes). Proven leader in managing technical support teams, developing strategic proposals, and delivering high-impact solutions that optimize system performance, ensure data integrity, and drive operational efficiency across diverse client environments.

Work

Summit Technology Solutions
|

Infrastructure Service Manager

Summary

Led the Infrastructure Service team, overseeing strategic planning, technical implementations, and client engagement for critical IT infrastructure projects.

Highlights

Managed and mentored a team of support engineers, fostering skill development through training plans and experience sharing to enhance overall team capability.

Developed and presented comprehensive technical and financial proposals for infrastructure and professional service tenders, securing new contracts and expanding service offerings.

Successfully implemented and configured OpenShift clusters using UPI and IPI on VMware and bare-metal, along with ODF and multi-cluster management, enhancing containerized application deployment.

Directed the implementation and configuration of various enterprise storage solutions including HPE Alletra 9000, Primera, 3PAR, StoreOnce, Dell EMC Unity, and Dell DataDomain, ensuring robust data management.

Designed and implemented disaster recovery solutions using VMware vSphere Replication, SRM, and RecoverPoint for VM, significantly reducing potential downtime and ensuring business continuity.

Summit Technology Solutions
|

Support Team Leader

Summary

Directed a technical support team, providing leadership and hands-on expertise in the implementation and administration of diverse IT infrastructure solutions for clients.

Highlights

Provided technical leadership and guidance to support team members, facilitating knowledge transfer and skill enhancement for junior staff through structured training and mentorship.

Contributed to the creation of technical and financial proposals, aiding in the acquisition of new infrastructure and professional service tenders.

Successfully implemented and configured OpenShift virtualization and migrations utilizing specialized migration toolkits, streamlining transitions for critical client systems.

Managed the installation and configuration of enterprise backup solutions including Veeam Backup & Replication and Veritas NetBackup, ensuring reliable data protection and recovery capabilities.

Executed the implementation and administration of VMware vSphere ESXi and vCenter environments, optimizing virtualized infrastructure performance and availability.

HP (Hewlett Packard Saudi Arabia)
|

Outsourced HPE Senior Storage and Backup Administrator @ RSAF (Royal Saudi Air Forces)

Summary

Served as a senior administrator within the infrastructure team, specializing in storage and backup solutions for the Royal Saudi Air Forces.

Highlights

Administered and supported HP EVA storage systems, ensuring high availability and optimal performance for critical military operations.

Managed and troubleshot HP Data Protector backups, maintaining data integrity and efficient recovery processes for sensitive information.

Performed SAN administration and zoning, optimizing storage area network performance and access controls.

Summit Technology Solutions
|

Senior Unix and Linux Support Engineer

Summary

Provided advanced technical support and engineering expertise for Unix and Linux systems, hardware, and storage solutions.

Highlights

Administered HP-UX systems, including software installation, LVM management, and network services configuration, ensuring stable operating environments.

Provided comprehensive hardware support and administration for HP Blade systems (Proliant and Integrity) and HP Virtual Connect, optimizing server infrastructure.

Implemented and configured HP Service Guard Cluster and Red Hat Cluster Suite, enhancing high availability and fault tolerance for critical applications.

Managed the installation, configuration, and troubleshooting of HP Data Protector, including integration with MS SQL Server, Exchange, and Oracle for disaster recovery backups.

Executed 3PAR storage installation, startup, configuration, and dynamic optimization, improving storage efficiency and performance.

Abu Dhabi Islamic Bank
|

Senior UNIX and Linux and Storage Administrator

Summary

Administered UNIX, Linux, and enterprise storage systems, ensuring robust and secure IT operations for a leading financial institution.

Highlights

Performed Solaris administration, including performance monitoring, configuring auditing (BSM), and Role-Based Access Control (RBAC) to maintain system security and compliance.

Managed and imported replicated LUNs in the Disaster Recovery (DR) site, ensuring data availability and business continuity in critical scenarios.

Executed Sun Cluster installations and configurations, managing multi-node resources and troubleshooting to ensure high availability for core banking applications.

Administered EMC Clariion Storage models (CX4-480 and CX4-240), including creation and expansion of LUNs and LUN migration, optimizing storage utilization.

Configured and administered asynchronous replication (MirrorView) failover and failback, and used CLI to schedule host-based snapshots, enhancing data protection strategies.

ORASCOM TECHNOLOGY SOLUTION
|

HP-UX and Linux Support HP Hardware Support Engineer

Summary

Provided specialized hardware support for HP-UX and Linux systems, ensuring optimal performance and reliability for diverse client infrastructures.

Highlights

Delivered expert-level hardware support for HP-UX and Linux environments, resolving complex issues to minimize downtime and maintain system stability.

Performed proactive maintenance and troubleshooting on HP hardware components, extending equipment lifespan and preventing critical failures.

Collaborated with technical teams to diagnose and rectify hardware-related performance bottlenecks, optimizing system efficiency.

Documented support procedures and solutions, contributing to a comprehensive knowledge base for future reference and team training.

Soficom (Internet Service Provider)
|

Unix System Administrator

Summary

Administered Unix systems, focusing on Solaris Sparc and Intel servers, network services, and database management for an Internet Service Provider.

Highlights

Administered Solaris Sparc and Intel servers, ensuring continuous operation and optimal performance for critical ISP services.

Managed system backups and package management, safeguarding data integrity and facilitating efficient software deployments.

Administered DNS servers, Sendmail, and Exim Mail servers, ensuring reliable email and domain name resolution services.

Administered MySQL databases on Solaris and Linux servers, supporting data storage and retrieval for various applications.

Education

Cairo University - Faculty of Engineering

B.Sc.

Communication & Electronics Engineering

Languages

English

Certificates

HPE ASE - Storage Solutions Architect V2

Issued By

HPE

Dell EMC Information Storage and Management Version 4.0 (ISM v4)

Issued By

Dell EMC

HP 3PAR solution Qualification HP3PAR service Qualification

Issued By

HP

HP CSA (Unix system Administrator)

Issued By

HP

LPIC (Linux professional Institute certified) ITIL V3 Foundation

Issued By

Linux Professional Institute

Vsphere Vmware Datacenter virtualization VCP 6.5

Issued By

VMware

HP StorageWorks EVA 4400 Hardware Installation & Startup Solution HP Modular Storage Arrays (MSA) Service Qualification

Issued By

HP

HP Store Virtual (P4000/43xx/45xx) Service and Solution Qualification 2/6

Issued By

HP

Data Protection Curriculum 2025 certification acquired
High-end Storage Curriculum 2025 certification acquired
Midrange Storage Curriculum 2025 certification acquired
HP AIS - StorageWorks Integration [2011]

Issued By

HP

Skills

Operating Systems

Red Hat Linux, HPUX, Solaris, Unix Administration, Linux Administration.

Containerization & Orchestration

Kubernetes, Red Hat OpenShift, OpenShift Data Foundation (ODF), OpenShift Virtualization, OpenShift Multi-cluster, Docker.

Cloud Platforms

AWS Architecture, Public Cloud AWS.

Virtualization

VMware vSphere, vCenter, vSphere Site Recovery Manager (SRM), vSphere Replication, RecoverPoint for VM, Citrix Virtual Apps and Desktops (VDI).

Enterprise Storage

HPE Alletra 9000, HPE Primera, HPE 3PAR, HPE StoreOnce, HPE EVA, HPE MSA, HPE P4000, HPE P2000 (MSA), Dell EMC Unity, Dell VxRail Hyperconverged Infrastructure, Dell DataDomain, EMC Clariion (CX4-480, CX4-240), SAN Zoning, Cisco SAN Switches, Brocade SAN Switches, LUN Management, Replication (Asynchronous, MirrorView), Snapshots, Fast Cache, FAST VP, ESRS.

Backup & Disaster Recovery

Symantec NetBackup, Veritas Backup Exec, HP Data Protector, Veeam Kasten for Kubernetes, Veeam Backup & Replication, Disaster Recovery Protected Sites, Automatic Image Replication (AIR).

Automation & DevOps

Ansible, GIT, Jenkins.

High Availability

Red Hat Pacemaker, HPE Serviceguard, Solaris Cluster, HP Service Guard Cluster, Sun Cluster.

Networking & Infrastructure

HP Virtual Connect, DNS Servers, Sendmail, Exim Mail Servers.

Databases

MySQL, MS SQL Server, Oracle.

Leadership & Management

Team Management, Technical Consulting, Proposal Development, Training & Mentorship, Customer Support Contracts.

References

References

References are available upon request